Política de reembolso

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original undamaged packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can Contact Us. If your return is accepted, you must create a return shipping label, per instructions we provide on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D will be refused. We will issue call tags for defective merchandise or merchandise shipped in error.

You can always Contact Us for any return questions.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like damaged goods (such as threaded inserts ), custom products (such as Special Order Items, etc.). All Special Order Items are non-cancelable, non-refundable. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less 20% restocking fee. Please remember it can take some time (approx. 8 days) for your bank or credit card company to process and post the refund too.